- Client Name:
Please provide the name of the company that is supporting all these properties
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- Tech Contact Name
Point of Contact (POC) Name This is the best Person or group to contact if we need to discuss issues that have arisen.
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- Tech Contact Email:
Please provide your point of Contact (POC) email address. This is the best address to reach out to if we need to discuss issues that have arisen.
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- Tech Contact Phone #:
Point of Contact (POC): Please provide your phone number. This is the best number to reach you at to discuss issues that have arisen.
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- How do we set up your Phone Service?
- Dedicated Phone Number configuration
- If you choose this, We will provide one phone number for each property. However, there is a charge per number..
- Central Toll-Free configuration
- If you choose this setup, we will provide one toll-free number for each language. When the call comes in, the agent will ask for the name of the property and load his notes based on that name.
- Dedicated Phone Number configuration
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- Call Forward Phone number
This is the phone number that we will transfer calls to if the guest requests a "Live Agent" or we are unable to help them!
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- What voice do you want us to use?
- You can hear samples of the voices at https://support-center.com/voice-and-languages-samples
- We have access to 850 voices. in all different kinds of Languages. If you will open a ticket and describe the voice that you need we will be happy to provide a couple of Samples.
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- What language do you want for your Agent
- We Support these languages
- English
- Spanish
- Italian
- German
- French
- Portuguese
- Dutch
- Hindi
- Danish
- Polish
- Ukrainian
- Russian
- Turkish
- Latvian
- Arabic
- Croatian
- Bulgarian
- Catalan
- Czech
- Finnish
- Greek
- Hungarian
- Indonesian
- Japanese
- Korean
- Lithuanian
- Malay
- Norwegian
- Romanian
- Slovak
- Swedish
- Thai
- Vietnamese
- We Support these languages
- Property Name:
- Name of the Property that we are to support.
- Client Name:
Please provide the name of the company that is supporting all these properties
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- POC Name:
- POC Name:
Point of Contact (POC) Name This is the best Person or group to contact if we need to discuss issues that have arisen.
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- POC Email:
Please provide your point of Contact (POC) email address. This is the best address to reach out to if we need to discuss issues that have arisen.
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- POC Phone #:
Point of Contact (POC): Please provide your phone number. This is the best number to reach you at to discuss issues that have arisen.
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- How do we set up your Phone Service?
- Dedicated Phone Number configuration
- Central Toll-Free configuration
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- Call Forward Phone number
- This is the phone number that we will transfer calls to if the guest request a "Live Agent" or we are unable to help them!
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- What voice do you want us to use?
- You can hear samples of the voices at https://support-center.com/voice-and-languages-samples
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- What language do you want for your Agent to use:
- We Support these languages
- English
- Spanish
- Italian
- German
- French
- Portuguese
- Dutch
- Hindi
- Danish
- Polish
- Ukrainian
- Russian
- Turkish
- Latvian
- Arabic
- Croatian
- Bulgarian
- Catalan
- Czech
- Finnish
- Greek
- Hungarian
- Indonesian
- Japanese
- Korean
- Lithuanian
- Malay
- Norwegian
- Romanian
- Slovak
- Swedish
- Thai
- Vietnamese
- We Support these languages
- What language do you want for your Agent to use:
If you have a specific language requirement, please let us know by opening a ticket.
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- Property Name
Please provide the name of the property that we are going to support.
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- Property Address:
Please provide the name of the property that we are going to support.
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- City:
Please provide the name of the property that we are going to support.
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- State :
Please provide the State or province of the property that we are going to support.
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- country that the Property is located in
Please provide the name of the country that the property is located in that we are going to support.
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- Property Type
- We support these kind of Properties
- Hotel
Casino
TimeShare
HealthCare Facilities
Conference Center
Apartment MDU
Student Housing
Senior Living
Military Housing
We are always looking for new markets. Just let us know what you need!
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- Network_Name (SSID)
This is the Network Name that the Guest/Resident will be looking for to get online
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- Password:
- We don't keep a record to the Password. We refer the caller to call the front desk or the Admin office.
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- Where_can_I_find_the_Password:
We refer the Caller to the "room card" or the "Door Key envelope". Wherever you direct us to. Otherwise, we will direct the caller to phone the front desk.
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- URL of the Terms and Conditions Page:
We sometimes need to send the Guest a link to get them Online. This URL if the best tool that we have to work with.
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- URl of Terms and Conditions page
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